Clients tell us we provide client care in “concierge service” style. This level of client care is part of our corporate culture. We’re proud of it and do our very best every day to make clients feel special.
The essence of concierge service means you are provided with legal help in an ethical, professional manner, and treated with respect and courtesy always.
Because combining concierge service with excellent legal work is our defining hallmark, below are some of the client care components that enhance our unique working relationship with you.
Your unique situation
Because everyone’s circumstances are different, we listen acutely, probe to clarify your exact needs and concerns, invite your input and ideas, communicate throughout, and partner with you to ensure complete delivery to your standards and satisfaction.
Work is handled by the right person to do the job, whether at an associate or partner level. This ensures your needs are handled expertly, and delivered on time and on budget.
We offer long-term solutions on strategic business issues by anticipating next steps. We also execute with speed on routine matters so that your day-to-day business can function smoothly.
We respond promptly—most often on the same business day.
You will receive information that enables you to make informed decisions and will be updated regularly on the status of your matter to ensure that you approve its process. We don’t believe in communication overkill so you will never receive a multi-page memo when a short email will impart the same message.
Our fees are sensible. They reflect the scope and nature of your work, and are discussed at the outset of a matter. Should scope change and fees be subject to alteration, you will be notified immediately and asked for approval to proceed.